Get answers to your most common questions about Charmin®.
Q. What is the Charmin Extender?
A. Charmin MegaRoll fits the majority of standard roll holders; however, if your roll holder needs a little extra room, replacing your standard roll holder with a Charmin Extender can help make MegaRoll the perfect fit for you & your family.
Q. What are Charmin Fresh Mates?
A. Charmin Fresh Mates are flushable, premoistened adult wipes that give the entire family a fresher, cleaner feeling than dry bath tissue alone.
Q. Can I flush Charmin Fresh Mates?
A. Yes. Charmin Fresh Mates wipes are flushable and safe for sewers and septic systems. For best results, flush only one or two wipes at a time. Do not use in toilets with sewage pumps.
Q. The plies on my Charmin Ultra are not lined up, it’s not tearing in the right place.
A. If the plies on your Charmin Ultra rolls aren't lining up, here's how to fix it:
- Hold the roll in front of you with the paper winding over the top
- Pull the top ply up and drop it back behind the roll
- Its perforations should match with the layer that's now on top
- Tear away the excess and you're good to go
Q. Why is Charmin Aloe & E no longer available? Is there an equivalent to it?
A. Charmin Aloe & E has been discontinued. If you liked Charmin Aloe & E, we recommend you try Charmin Plus, which contains a soothing lotion that’s just right for the gentle care of your skin.
Q. I really like Charmin Plus, but I have trouble finding it. What can I do?
A. All stores are able to order any version of Charmin. So if you can't find your favorite, contact your store manager and say, “I want my Charmin!” If you have questions about any Charmin product, including where to find it, call us toll-free in the U.S. at 1-800-777-1410, Monday through Friday, 9:00 a.m. to 6:00 p.m., EST.
Q. Is it okay to use Charmin to clean my plastic eyeglass lenses?
A. Although Charmin is super soft, most opticians don't recommend using paper products to clean plastic lenses. Paper comes from wood and those fibers, even though very soft, may damage sensitive plastics. Check with your optician to see what is recommended for cleaning your lenses.
Q. How is paper made?
A. For really great information on papermaking, click here. Or for general information about Procter & Gamble, please click here.
Q. Is there a right way to hang the Charmin roll on my holder?
A. There's no right or wrong way to hang the Charmin roll but we recommend you hand the roll in the way that the sheets roll over the top towards the front.. Others prefer that the sheets roll out from the bottom toward the back. We'll leave that battle up to your household!
Q. Is there a right way to hang the Charmin roll on my holder?
A. There's no right or wrong way to hang the Charmin roll. Some people prefer that the sheets roll over the top toward the front. And others prefer that the sheets roll out from the bottom toward the back. We'll leave that battle up to your household!
Q. Where can I get answers to other questions about Charmin?
A. Just visit the Contact Us page of this website to ask questions or share comments. To talk to us, call toll-free in the U.S. at 1-800-777-1410, Monday through Friday, 9:00 a.m. to 6:00 p.m., EST.
Septic Safe FAQs
Q. Is Charmin safe for sewers and septic systems?
A. For more than 70 years, Charmin has been a reliable bath tissue, trusted in millions of Americans' homes. Extensive tests show that when Charmin is used as intended in a properly functioning plumbing system, it shouldn't cause plumbing problems. To receive free information about flushable paper products and plumbing, please call toll-free in the U.S. at 1-800-777-1410, Monday through Friday, 9:00 a.m. to 6:00 p.m., EST, or send an email via the Contact Us page of this website.
Q. Does Charmin test to ensure that its toilet paper is safe for plumbing?
A. Yes. Charmin evaluates its toilet paper to ensure that it is safe for all of the places it might end up after flushing. This includes drain lines, sewers, septic tanks, and municipal wastewater treatment plants. Click here to learn more about what happens to Charmin bath tissue after it is flushed.
- history of our testing
- on-site facilities
- dedicated employees to the testing,
- our own "flushability lab", etc.
Q. If bath tissue does not break down as soon as it hits the water will it cause clogs in my toilet or drain lines?
A. No. In fact bath tissue that does not break down right away holds up during use and protects your hands. Charmin bath tissue is strong enough to protect your hands and then starts to break down after flushing while in drain lines. Click here to learn more about how our products are tested for compatibility with toilets and drain lines.
Q. Why do toilets or drain lines sometimes get blocked?
A. There are a variety of reasons toilet’s get clogged. From children accidentally flushing a toy, to tree roots growing in the drain lines. If a drain line gets cracked (from a house settling or heavy equipment running over line, for instance), tree roots seeking water can grow toward the crack and eventually block flow of materials in the drain line. Click here to learn more about common causes of toilet and drain line blockage.
Q. Is it okay to use Charmin if I have a septic tank?
A. Yes. Charmin is thoroughly tested to ensure that it will settle in a septic tank and then undergo biodegradation in the tank. Click here to learn more about how Charmin is tested for compatibility with septic tanks.
Q. What causes septic tank problems?
A. Septic tanks need regular maintenance such as pumping out every 2-4 years depending on household size and use. Other common problems are drainage pipes that become blocked by plant roots or excessive water usage that prevents solids from settling in the tank. Click here to learn about causes of septic tank problems.
Q. Is Charmin okay to use in my RV?
A. We don’t market a tissue specifically designed for use in recreational vehicles’ holding tanks, and none of our current bathroom tissue has been tested for use in holding tanks. But our Charmin tissue is designed to break up readily in water. Although it’s been proven completely safe for septic tanks, the decision of whether or not to use it is up to you.
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