| Q. What are Charmin Fresh Mates? And why do I need them? |
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| A. Charmin Fresh Mates are flushable, premoistened wipes that give the entire family a fresher, cleaner feeling than regular bath tissue alone. They're packaged in a tub, and can be placed anywhere in your bathroom. |
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| Q. When will Charmin Fresh Mates be in my area? |
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| A. We're glad you're eager to find Charmin Fresh Mates! Charmin Fresh Mates are available in retail stores across the country. |
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| Q. Do Charmin Fresh Mates replace my dry bath tissue? |
A. Charmin Fresh Mates give you another option. We expect that those who use the Charmin Fresh Mates will use it in combination with their regular Charmin bath tissue. So you can choose moist, dry, or both.
Q. I really like Charmin Plus, but I have trouble finding it.What can I do? |
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| A. If you have a question about any Charmin product, including where to find it, simply visit the Contact Us page to email your question. Or call us toll-free in the U.S. or Canada
at 1-800-777-1410, Monday through Friday, 9:00 a.m. to 6:00 p.m., EST. Also, stores are able to order any version of Charmin. So if you can't find your
favourite
track down your store manager and say, “I want my Charmin!” |
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Q. How are Charmin Fresh Mates different from Charmin Plus? |
| A. Charmin Plus
is a toilet tissue that
contains a soothing lotion. Charmin Fresh Mates, on the other hand, are premoistened wipes
packaged
in a tub. |
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| Q. I’d like a Charmin Potty Training Kit; how can I order one? |
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| A. We’re sorry, but we no longer offer Charmin Potty Training Kits. If you have questions, please call toll-free in the U.S. or Canada at 1-800-777-1410, Monday through Friday, 9:00 a.m. to 6:00 p.m., EST. |
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| Q. What is Charmin Ultra Soft? |
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| A. Charmin Ultra Soft is made to be softer than before. It has superior absorbency, so your family can use less than the regular kitten brand. With Charmin Ultra Soft, less is even more! |
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| Q. What is Charmin Extra Strong? |
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| A. Charmin Extra Strong is made with FlexWeave™ fibres for extra strength so it holds up better than the regular kitten brand to help get your family clean. And, it still has the softness you love! |
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| Q. Is it okay to use Charmin to clean my plastic eyeglass lenses? |
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| A. Although Charmin is super soft, most opticians don't recommend using paper products to clean plastic lenses. Paper comes from wood. Wood fibres, even though very soft, may damage sensitive plastics. Check with your optician to see what is recommended for cleaning your plastic lenses. |
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| Q. Is there any dioxin in Charmin? |
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| A. There's no dioxin in Charmin or any of our tissue and towel products. The pulp in our products is produced using elemental chlorine-free (sometimes called “ECF”) purification methods. This method is established by the U.S. Environmental Protection Agency as a basic standard for the pulp and paper industry. The most advanced, government-approved testing indicates that this bleaching method does not lead to the presence of dioxin in our fibres or products. |
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| Q. Is Charmin safe for sewers and septic systems? |
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| A. For more than 70 years, Charmin has been a reliable bath tissue, trusted in millions of homes in North America. Extensive tests show that when Charmin is used as intended in a properly functioning plumbing system, it shouldn't cause plumbing problems. To receive free information about flushable paper products and plumbing, please call toll-free in the U.S. or Canada at 1-800-777-1410, Monday through Friday, 9:00 a.m. to 6:00 p.m., EST, or send an email via the Contact Us page of this website. |
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| Q. How is paper made? |
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| A. For really great information on papermaking, click here. Or for general information about Procter & Gamble, please click here. |
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| Q. Is there a right way to hang the Charmin roll on my holder? |
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| A. There's no right or wrong way to hang the Charmin roll. Some people prefer that the sheets roll over the top toward the front. And others prefer that the sheets roll out from the bottom toward the back. We'll leave that battle up to your household! |
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| Q. Where can I get answers to questions about Charmin? |
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| A. Just visit the Contact Us page of this website to ask questions or share comments. To talk to us, call toll-free in the U.S. or Canada
at 1-800-777-1410, Monday through Friday, 9:00 a.m. to 6:00 p.m., EST. |
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